our services

V-HAWK Services Pvt Ltd

  • Professionally trained & background-verified guards.

  • 24/7 vigilance with quick replacement support.

  • Specialized deployment for corporate, residential, retail, and events.

  • Guards trained in fire safety, first aid, and emergency response.

  • Regular supervision, audits, and discipline checks.

  • Skilled and uniformed staff ensuring a clean and hygienic environment.

  • Use of eco-friendly cleaning materials and modern equipment (if required).

  • Tailored solutions for offices, residential societies, and commercial spaces.

  • Daily, deep-cleaning, and periodic maintenance packages.

  • Focus on restroom and pantry hygiene to maintain a healthy workplace.

  • Well-trained pantry boys/girls with hospitality knowledge.

  • Efficient management of beverages, snacks, and guest refreshments.

  • Regular upkeep of pantry area with strict hygiene standards.

  • Stock monitoring and timely replenishment.

  • Professional appearance and courteous behavior.

  • Reliable and presentable receptionists, peons, and mailroom assistants.

  • Staff trained for basic office protocols, communication, and client interaction.

  • Quick adaptability to company culture and systems.

  • Efficient multitasking to support smooth office operations.

  • Reduces client’s HR and operational burden with dependable manpower.

  • Professional Guest Experience – Courteous and trained staff ensure every guest feels valued and cared for.

  • Improved Efficiency – Smooth day-to-day operations with reliable support across reception, housekeeping, and service.

  • Flexibility & Scalability – Staff available for daily operations, peak seasons, or special events as per your needs.

  • Cost-Effective Solution – Save on recruitment, training, and HR overhead by outsourcing to skilled professionals.

  • Faster Order Fulfillment – Speed up warehouse operations and reduce delivery delays.

  • Cost Savings – Cut down on returns, damages, and rework through careful handling.

  • Scalability – Easily add more pickers & packers during peak seasons or large orders.

  • Professional Handling – Products are packed securely to minimize transit damage.

Standard Operating Procedures (SOPs)

V-HAWK Services Pvt Ltd

  • Deployment & Training – All guards undergo induction training (discipline, communication, emergency response).

  • Attendance & Reporting – Guards report 15 minutes early, sign attendance register, and undergo shift handover.

  • Uniform & Equipment – Mandatory in full uniform with ID card, whistle, baton/torch (night duty), and communication device if applicable.

  • Patrolling & Monitoring – Regular patrolling every 2 hours, check of entry/exit logs, and CCTV coordination.

  • Emergency Handling – Immediate escalation to supervisor in case of fire, theft, or unauthorized entry.

  • Client Interaction – Maintain politeness, greet visitors, and follow visitor entry protocols.

  • Daily Cleaning Schedule – Floors, restrooms, lobbies, and work areas cleaned as per checklist.

  • Uniform & Grooming – Staff must wear clean uniform, gloves, and ID.

  • Waste Management – Segregation of dry/wet waste; timely disposal as per municipal rules.

  • Deep Cleaning – Weekly/monthly planned schedule (carpet shampooing, glass cleaning, machine scrubbing).

  • Quality Check – Supervisor inspects areas twice a day and maintains logbook.

  • Feedback System – Client feedback recorded daily for service improvement.

  • Stock Management – Daily check of pantry supplies (tea, coffee, milk, water, snacks).

  • Serving Etiquette – Staff trained in polite serving, tray handling, and cleanliness.

  • Hygiene Standards – Mandatory gloves & apron; no handling of food with bare hands.

  • Beverage Preparation – Follow client’s specific instructions for tea/coffee/water.

  • Cleaning & Maintenance – Pantry area, crockery, and utensils cleaned after every use.

  • Reporting – Daily stock report submitted to admin/office manager.

  • Dress Code – Formal attire with ID card.

  • Receptionists – Greet visitors, maintain visitor log, manage calls, schedule meetings.

  • Office Boys/Peons – Handle mail distribution, file movement, serving water/tea, photocopying, and errands.

  • Data Entry Operators – Ensure accuracy in records, maintain confidentiality of data.

  • Mailroom Assistants – Proper sorting, logging, and distribution of couriers.

  • Supervision – Daily reporting to office administrator.

  • Grooming & Etiquette – Staff to maintain high grooming standards & polite communication.

  • Front Desk Executives – Check-in/out protocols, guest query resolution, billing accuracy.

  • Housekeeping Staff – Room cleaning checklists, linen change schedule, lost & found policy.

  • F&B Service Staff – Table setting, order-taking, safe serving practices.

  • Event Support – Setup, coordination, and post-event clean-up.

  • Guest Feedback – Ensure each guest is asked for service feedback.

  • Shift Protocols – Report on time, wear safety gear (gloves, shoes, reflective vest).

  • Order Picking – Use barcode scanners/checklists to ensure 100% accuracy.

  • Packing Standards – Use appropriate materials (bubble wrap, cartons, tapes) to avoid damage.

  • Labelling & Dispatch – Label packages as per system, stack properly for dispatch.

  • Safety Compliance – Follow safe lifting practices, use trolleys for heavy loads.

  • Inventory Reporting – Daily report of completed orders to warehouse supervisor.